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#2281 - Computer network technicians

NOC Version: NOC 2011

Position Summary for NOC 2281 - Computer network technicians

Within the Canadian employment landscape, professionals classified under NOC 2281 – Computer network technicians assume a pivotal position in upholding the integrity and functionality of computer networks. Their responsibilities encompass a comprehensive spectrum, spanning from the meticulous installation and configuration of network infrastructure to the vigilant monitoring and troubleshooting of network components. With a keen eye for detail and a deep-seated commitment to optimizing network performance, these individuals play a crucial role in facilitating seamless communication and data exchange, thereby bolstering organizational productivity and efficiency in the digital age.

Job Titles Specific for NOC 2281 in Canada

 
  • Network Technician
  • Network Administrator
  • Network Support Specialist
  • Network Engineer
  • Network Analyst
  • IT Support Technician (Networking)
  • Systems Administrator (Networking)
  • Network Operations Technician
  • Network Infrastructure Specialist
  • Network Security Technician
 
 

Main Responsibilities common for NOC 2281 in Canada

  1. Network Installation and Configuration:

    • Install and configure network hardware such as routers, switches, firewalls, and wireless access points according to organizational requirements and industry best practices.
    • Set up and maintain network services such as DHCP, DNS, VPN, and VLANs to facilitate efficient communication and data transfer within the network.

  2. Network Maintenance and Monitoring:

    • Perform routine maintenance tasks to ensure the smooth operation of computer networks, including monitoring network performance, diagnosing and resolving connectivity issues, and optimizing network resources.
    • Implement network monitoring tools and protocols to proactively identify and address potential issues before they impact system performance or security.

  3. Network Security Implementation:

    • Implement and maintain network security measures such as firewalls, intrusion detection/prevention systems (IDS/IPS), and encryption protocols to safeguard against unauthorized access, data breaches, and cyber threats.
    • Conduct regular security audits and vulnerability assessments to identify and mitigate security risks, ensuring compliance with industry standards and regulatory requirements.

  4. User Support and Troubleshooting:

    • Provide technical support and troubleshooting assistance to end-users experiencing network-related issues, both remotely and on-site.
    • Respond to service tickets and inquiries in a timely manner, diagnosing problems, and implementing solutions to restore network functionality and minimize downtime.

  5. Documentation and Reporting:

    • Maintain accurate documentation of network configurations, diagrams, and procedures to facilitate efficient troubleshooting, maintenance, and future upgrades.
    • Generate reports on network performance, security incidents, and maintenance activities to inform management and stakeholders of the status and health of the network infrastructure.

  6. Network Planning and Expansion:

    • Collaborate with IT teams and business stakeholders to assess current network infrastructure, identify future requirements, and develop strategic plans for network expansion and upgrades.
    • Evaluate new technologies and solutions to enhance network performance, scalability, and security, ensuring alignment with organizational goals and budgetary constraints.

  7. Training and Knowledge Sharing:

    • Stay updated on emerging technologies, industry trends, and best practices in network administration through self-study, training programs, and professional development opportunities.
    • Share knowledge and expertise with colleagues and end-users through training sessions, documentation, and mentorship to promote skill development and enhance overall network proficiency within the organization.

Job Requirements for NOC 2281 in Canada

  1. Education and Certifications:

    • A diploma or degree in computer science, information technology, network administration, or a related field is typically required.
    • Relevant certifications such as CompTIA Network+, Cisco Certified Network Associate (CCNA), or equivalent industry certifications are highly desirable.

  2. Experience:

    • Proven experience in network administration, troubleshooting, and support, typically ranging from 2 to 5 years or more depending on the complexity of the role.
    • Experience working with various network technologies and protocols, including TCP/IP, DNS, DHCP, VPN, and VLANs.

  3. Technical Skills:

    • Proficiency in configuring and managing network devices such as routers, switches, firewalls, and wireless access points from vendors like Cisco, Juniper, or Fortinet.
    • Strong knowledge of network security principles and practices, including firewall configuration, intrusion detection/prevention, and encryption protocols.
    • Experience with network monitoring tools and protocols such as SNMP, NetFlow, Wireshark, or Nagios for monitoring and troubleshooting network performance issues.

  4. Troubleshooting Abilities:

    • Excellent problem-solving skills with the ability to diagnose and resolve network connectivity issues, performance bottlenecks, and security incidents in a timely manner.
    • Familiarity with troubleshooting methodologies and tools for identifying and isolating network problems, including ping, traceroute, and network packet analysis.

  5. Communication and Collaboration:

    • Strong communication skills, both verbal and written, with the ability to effectively communicate technical concepts to non-technical users and stakeholders.
    • Collaborative mindset with the ability to work effectively in a team environment, as well as independently when required, to achieve common goals and objectives.

  6. Attention to Detail:

    • Attention to detail and accuracy in network configuration, documentation, and reporting to ensure the integrity and reliability of network infrastructure and operations.

  7. Adaptability and Continuous Learning:

    • Adaptability to evolving technologies and industry trends, with a commitment to continuous learning and professional development to stay updated on emerging network technologies, protocols, and best practices.
    • Willingness to pursue additional certifications, attend training programs, and participate in professional networking events to enhance skills and knowledge in network administration and security.

Median Hourly Wages by Provinces

Median Hourly Wages (as of November 2023):

  • Overall Canada: CA$36.50 per hour

Provinces:

  • Alberta: CA$39.00 per hour
  • British Columbia: CA$38.00 per hour
  • Manitoba: CA$36.00 per hour
  • New Brunswick: CA$35.00 per hour
  • Newfoundland and Labrador: CA$37.00 per hour
  • Nova Scotia: CA$34.50 per hour
  • Ontario: CA$38.50 per hour
  • Prince Edward Island: CA$33.50 per hour
  • Quebec: CA$36.00 per hour
  • Saskatchewan: CA$37.50 per hour
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